privacy policy
1. Document Purpose and Implementation Scope
This legal documentation package has been drafted for Christopher Italy, a Milan-based luxury fashion
brand operating an e-commerce website under the domain christopheritaly.com. The package is structured
to support online sales of luxury fashion products, including leather goods, footwear, accessories, bags and
related items.
The objective is to provide a coherent set of customer-facing legal pages and internal compliance materials
suitable for implementation in a European Union and Italian e-commerce context. The documents are
drafted in English for international customer use and should be aligned with the final company details,
website configuration, service providers, logistics setup and commercial strategy before publication.
Professional Review Required
This package is intended as a robust implementation draft. It should be reviewed and adapted by qualified Italian legal
counsel and, where relevant, a data protection professional before going live.
2. Required Legal Pages for the E-Commerce Website
The following legal and customer information pages should be included in the website footer and made
easily accessible before checkout:
- Terms and Conditions of Sale
- Privacy Policy
- Cookie Policy
- Shipping Policy
- Product Disclaimer
- Accessibility Statement
- Contact / Customer Care
- Model Withdrawal Form
These pages should be mutually consistent. References to return periods, refund timing, customs duties,
payment providers, customer care contact details and legal entity information should match across all pages,
checkout notices, transactional emails and customer account pages.
3. Checkout and Website Consent Language
3.1 Mandatory Terms Acceptance
The following mandatory notice should be displayed at checkout before the customer places an order:
Checkout Legal Acceptance
By placing your order, you confirm that you have read and accepted our Terms and Conditions of Sale, Privacy Policy,
Returns and Refunds Policy and Shipping Policy, and you acknowledge your statutory rights where applicable.
3.2 Marketing Consent
Marketing consent must be optional, separate from terms acceptance and not pre-selected. Suggested
wording:
Marketing Consent Checkbox
I would like to receive marketing communications, private sale invitations, collection previews and personalised offers
from Christopher. I understand that I can unsubscribe at any time.
3.3 Account Creation Notice
Account Creation Privacy Notice
When you create an account, Christopher processes your personal data to manage your profile, order history, saved
addresses and customer preferences. Further details are available in our Privacy Policy.
3.4 Newsletter Footer Notice
Email Footer Notice
You are receiving this email because you subscribed to Christopher communications or because it relates to your
order. You can unsubscribe from marketing communications at any time.
4. Terms and Conditions of Sale
Last updated:
Welcome to Christopher. These Terms and Conditions of Sale govern the purchase of products through
christopheritaly.com and any online store operated under the Christopher brand.
4.1 Seller Information
[LEGAL COMPANY NAME], trading as Christopher, registered office at Via della Spiga 48, 20121 Milano MI,
Italy. VAT / Tax ID: [ ]. Company registration number: [ ]. Email: [customer-care@christopheritaly.com].
PEC: [ ]. Phone: [ ].
4.2 Scope of Application
These Terms apply to all purchases made through the website by consumers and, where applicable, business
customers. A consumer is any natural person who purchases products for purposes unrelated to their trade,
business, craft or profession. If products are purchased for professional or commercial purposes, certain
mandatory consumer protections, including the statutory right of withdrawal, may not apply.
4.3 Products
Christopher offers luxury fashion products, including footwear, leather goods, accessories, bags and related
products. Product descriptions, images, colours, measurements and material details are provided with
reasonable care. However, the appearance of a product may vary slightly due to screen settings,
photographic lighting, production batches and the natural characteristics of premium materials.
Natural leather and artisanal materials may display small variations, pores, marks, tonal differences or
irregularities. These are characteristics of genuine materials and should not automatically be considered
defects.
4.4 Product Availability
All products are subject to availability. Adding a product to the cart does not reserve it. A product is reserved
only after the order has been accepted and payment has been successfully authorised. If a product becomes
unavailable after an order has been placed, Christopher will contact the customer and may offer a refund, an
alternative product or delayed fulfilment, where appropriate.
4.5 Prices, VAT and Currency
Prices are displayed in EUR (€) unless otherwise indicated. Prices include VAT where applicable, unless
stated otherwise at checkout. Shipping costs, customs duties, import taxes, brokerage fees or local charges
may apply depending on the destination and are displayed or described before order completion where
possible.
4.6 Orders and Contract Formation
To place an order, the customer must select the product, provide accurate billing and delivery information,
choose the available delivery method, submit payment and confirm the order. After order submission, the
customer will receive an order acknowledgement. The sales contract is concluded only when Christopher
confirms acceptance of the order or dispatches the product.
4.7 Right to Refuse or Cancel Orders
Christopher reserves the right to refuse, cancel or limit orders in cases of product unavailability, incorrect
information, suspected fraud, unauthorised payment, technical errors, pricing errors, breach of these Terms,
suspected unauthorised resale or delivery restrictions affecting the destination country. If payment has been
made and the order is cancelled, the paid amount will be refunded.
4.8 Payment
Accepted payment methods are those displayed at checkout and may include credit cards, debit cards, digital
wallets, PayPal, Klarna, Stripe-enabled methods or other authorised providers. Payment is processed by
third-party payment providers. Christopher does not store full payment card details. By submitting payment
information, the customer confirms that they are authorised to use the selected payment method.
4.9 Fraud Prevention and Security Checks
For transaction security and fraud prevention, Christopher and its payment or fraud-prevention partners
may carry out verification checks before accepting or shipping an order. Additional information may be
requested where reasonably necessary to verify identity, payment authorisation or delivery details.
4.10 Shipping and Delivery
Delivery times are estimates and may vary depending on product availability, destination, customs
processing, courier delays, peak periods or circumstances outside Christopher’s reasonable control. Risk of
loss or damage passes to the customer when the customer, or a third party indicated by the customer other
than the carrier, physically receives the goods, unless otherwise required by applicable law.
4.11 Failed Delivery and Incorrect Address
Customers are responsible for providing complete and accurate delivery information. If delivery fails due to
incorrect address details, absence of the recipient, refusal of delivery, customs non-payment or failure to
collect the parcel, additional shipping, storage, return or reshipment costs may be charged or deducted from
any refund where legally permitted.
4.12 Right of Withdrawal for EU Consumers
If the customer is a consumer located in the European Union, the customer has the right to withdraw from the online purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the customer, or a third party indicated by the customer other than the carrier, acquires physical possession of the goods.To exercise the right of withdrawal, the customer must inform Christopher by a clear statement sent to
[returns@christopheritaly.com]. The customer may use the model withdrawal form available on the website,but use of the form is not mandatory.
4.13 Effects of Withdrawal
If the customer validly withdraws from the contract, Christopher will reimburse payments received from the
customer, including the standard delivery cost where required by law. Christopher may withhold
reimbursement until the goods have been received back or until the customer has provided evidence of
having sent the goods back, whichever occurs first. Refunds will normally be made using the same payment
method used for the original transaction unless otherwise agreed.
4.14 Return Conditions
Returned products must be unused, unworn and undamaged, with all original tags, labels, dust bags, boxes,
packaging, authenticity cards and accessories. Products must be returned in a condition suitable for resale.
Shoes must be tried on indoors and only on clean, soft surfaces. Christopher may reduce the refund if the
value of the goods has been diminished due to handling beyond what is necessary to establish the nature,
characteristics and functioning of the goods.
4.15 Exclusions from Withdrawal
The right of withdrawal may not apply to personalised products, made-to-order products, products made to
the customer’s specifications, sealed goods not suitable for return for hygiene or health protection reasons
once unsealed, products clearly customised at the customer’s request or products purchased by business
customers for professional purposes. Any applicable exclusion should be clearly communicated before
purchase.
4.16 Exchanges
Exchanges may be offered depending on stock availability. If the customer wishes to exchange a size, colour
or model, Customer Care should be contacted. Exchanges are not guaranteed until confirmed by Christopher.
If the requested replacement is unavailable, Christopher may offer a refund, alternative product or store
credit where legally permitted.
4.17 Defective or Non-Conforming Products
If a customer receives a defective, damaged or non-conforming product, the customer should contact
Christopher promptly with the order number, description of the issue, clear photos or videos and packaging
photos where relevant. Consumers benefit from mandatory legal guarantees under applicable consumer
protection laws. Damage caused by misuse, negligence, improper care, normal wear and tear, unauthorised
repair, accidental damage or failure to follow product care instructions is not considered a manufacturing
defect.
4.18 Product Care
Luxury products require careful handling and maintenance. Customers must follow the care instructions
provided with the product or made available on the website. Christopher is not responsible for damage caused by improper care, exposure to water, heat, chemicals, oils, cosmetics, alcohol-based products, rough
surfaces, excessive sunlight, humidity or inappropriate storage.
4.19 Promotions, Discount Codes and Private Sales
Promotional offers, discount codes, private sale invitations and limited-time campaigns are subject to their
own conditions. Unless otherwise stated, promotions cannot be combined, applied retroactively or
exchanged for cash. Christopher may modify, suspend or cancel promotions in case of abuse, fraud,
technical errors or circumstances outside its control.
4.20 Gift Cards and Store Credit
Where available, gift cards and store credit are subject to the terms displayed at the time of purchase or
issuance. Gift cards and store credit may not be redeemable for cash unless required by law.
4.21 Intellectual Property
All content on the website, including trademarks, logos, photographs, product names, designs, graphics, text,
videos, layout, software and visual identity, belongs to Christopher or its licensors. Customers and visitors
may not copy, reproduce, distribute, modify, sell, exploit or use website content for commercial purposes
without prior written permission.
4.22 User Accounts
Customers may create an account to access order history, saved addresses, wishlists or other features.
Customers are responsible for maintaining the confidentiality of login credentials and for all activities
carried out through their account. Christopher may suspend or close accounts used fraudulently, abusively
or in breach of these Terms.
4.23 Reviews, User Content and Social Media
If customers submit reviews, images, comments or other content to Christopher, they grant Christopher a
non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display such content for
website, marketing and social media purposes, unless prohibited by law. Customers confirm that submitted
content does not infringe third-party rights, contain unlawful material or misrepresent their experience.
4.24 Limitation of Liability
To the fullest extent permitted by law, Christopher shall not be liable for indirect, incidental, special,
consequential or punitive damages, loss of profit, loss of business, loss of data or reputational damage arising
from website use or product purchase. Nothing in these Terms excludes or limits liability where such
exclusion or limitation is not permitted by law, including liability for death or personal injury caused by
negligence, fraud or mandatory consumer rights.
4.25 Force Majeure
Christopher shall not be liable for delay or failure to perform obligations caused by events beyond
reasonable control, including natural disasters, strikes, wars, pandemics, transport disruptions, customs
delays, cyber incidents, supplier disruptions, energy disruptions, supplier failures or governmental
restrictions.
4.26 Governing Law and Jurisdiction
These Terms are governed by Italian law. If the customer is a consumer residing in another EU country, the customer may also benefit from mandatory consumer protection provisions of the country of residence. Nothing in these Terms limits mandatory rights available under applicable consumer law.
4.27 Dispute Resolution
Customers are encouraged to contact Customer Care first so that any issue may be resolved amicably. The European Online Dispute Resolution platform has been discontinued as of 20 July 2025. Consumers may seek
information from competent consumer protection bodies or European Consumer Centres where applicable.
4.28 Changes to These Terms
Christopher may update these Terms from time to time. The version applicable to an order is the version
available at the time the order is placed.
5. Privacy Policy
Last updated: [●]
This Privacy Policy explains how [LEGAL COMPANY NAME], trading as Christopher, collects, uses, stores and
protects personal data when users visit christopheritaly.com, create an account, place an order, contact
Customer Care, subscribe to marketing communications or interact with Christopher services.
5.2 Categories of Personal Data Collected
- Identity Data: name, surname, title, customer ID, account username and similar identifiers.
- Contact Data: email address, billing address, shipping address, phone number and country.
- Order Data: products purchased, size, colour, quantity, order value, order history, returns, exchanges, refunds, customer care requests and delivery status.
- Payment Data: payment method, transaction ID, payment confirmation, fraud prevention information and partial payment details. Full card details are processed by payment providers.
- Technical Data: IP address, browser type, device information, operating system, time zone, language, log data, cookie identifiers and website usage data.
- Marketing and Preference Data: newsletter preferences, consent records, interests, product preferences, wishlist data, browsing behaviour and campaign interactions.
- Customer Support Data: messages, complaints, requests, images or videos submitted for support, repair, defect assessment or return management.
- Social Media and Interaction Data: public profile information, comments, messages, tags, mentions and content shared with or about Christopher on social media platforms.
5.3 How Personal Data Is Collected
Personal data may be collected directly from the customer, automatically through website technologies, from
payment and logistics providers, from customer support interactions, from marketing campaigns or from
social media interactions where the customer engages with Christopher.
5.4 Purposes and Legal Bases
| Purpose | Data | Legal basis |
|---|---|---|
| Order processing | Name, address, email, phone, order details | Performance of a contract |
| Account management | Login credentials, profile data, saved preferences | Contract / legitimate interest |
| Customer care | Messages, photos, order records | Contract / legitimate interest / legal obligation |
| Legal and tax compliance | Invoices, order data, accounting records | Legal obligation |
| Fraud prevention and security | IP, risk signals, transaction data | Legitimate interest / legal obligation |
| Marketing communications | Email, consent record, preference data | Consent where required |
| Personalisation and analytics | Cookie identifiers, usage data, preferences | Consent where required / legitimate interest where permitted |
| Advertising and retargeting | Cookie identifiers, browsing events, audience data | Consent where required |
| Product and service improvement | Aggregated analytics, order trends, customer feedback | Legitimate interest |
5.5 Legitimate Interests
Where Christopher relies on legitimate interest, it balances its business interests with the rights and
freedoms of the individual. Legitimate interests may include improving website performance, preventing
fraud, ensuring network and information security, responding to customer enquiries, managing business
operations, protecting legal rights and understanding customer behaviour in an aggregated or non-intrusive
way.
5.6 Marketing Communications
Christopher sends marketing communications only where legally permitted. Customers may unsubscribe at any time by clicking the unsubscribe link in emails or contacting [privacy@christopheritaly.com].
Unsubscribing from marketing does not affect service communications relating to orders, payments,
delivery, returns, safety notices or legal updates.
5.7 Cookies and Similar Technologies
Christopher uses cookies and similar technologies as described in the Cookie Policy. Non essential cookies,including analytics, advertising and profiling cookies, are used only where legally permitted and subject to consent where required. Cookie preferences can be changed at any time through the Cookie Settings link on the website.
5.8 Disclosure of Personal Data
Personal data may be shared with payment processors, shipping carriers, logistics providers, warehouse and
fulfilment partners, IT and hosting providers, email and marketing platforms, analytics and advertising partners subject to consent where required, fraud prevention providers, professional advisers, public authorities where required by law and business successors in case of merger, acquisition,
restructuring orasset transfer.
5.9 International Data Transfers
Some service providers may process personal data outside the European Economic Area. Where this occurs,Christopher will use appropriate safeguards, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms required by applicable data protection laws.
5.10 Data Retention
Christopher retains personal data only for as long as necessary for the purposes for which it was collected,
including fulfilment of
contractual obligations, legal and tax requirements, customer support, fraud prevention and legal claims. Indicative retention periods include: order and invoice data for the statutory accounting period; marketing consent data until withdrawal plus proof of consent wherenecessary;customer support records for the period required to handle requests and potential claims; cookie consent records for the period required by applicable privacy rules.
5.11 Data Subject Rights
Subject to applicable law, individuals may have the right to access personal data, request correction, request deletion, request restriction of processing, object to processing, request data portability, withdraw consent at any time and lodge a complaint with a
supervisory authority. In Italy, the competent authority is the Garante per la protezione dei dati personali.
5.12 How to Exercise Rights
Requests may be sent to [privacy@christopheritaly.com]. Christopher may need to verify the requester’s
identity before responding. Requests will be handled within the timeframe required by applicable law.
5.13 Security
Christopher implements appropriate technical and organisational measures to protect personal data against
unauthorised access, loss, misuse, alteration or disclosure. No online system is completely secure, and customers should keep account credentials confidential and notify Christopher of any suspected unauthorised access.
5.14 Children
The website is not intended for children under 16. Christopher does not knowingly collect personal data from children.
5.15 Changes to This Privacy Policy
Christopher may update this Privacy Policy from time to time. The latest version will be available on the website.
6. Cookie Policy
Last updated: [●]
This Cookie Policy explains how Christopher uses cookies and similar technologies on christopheritaly.com.
6.1 What Are Cookies?
Cookies are small text files stored on a user’s device when visiting a website. They help the website function,
remember preferences, analyse performance and, where consent is given, personalise content and
advertising.
6.2 Types of Cookies Used
Strictly Necessary Cookies
These cookies are essential for website operation, including cart functionality, checkout, login, security, fraud prevention, consent preference storage and language or region settings. These cookies do not require
consent.
Functional Cookies
These cookies allow enhanced functionality and personalisation, such as remembering preferences, saved
items or customer choices.
Analytics Cookies
These cookies help Christopher understand how visitors use the website, which pages are visited, how users interact with products and how performance can be improved. Where required, analytics cookies are used only with consent.
Marketing and Profiling Cookies
These cookies may be used to create advertising audiences, measure advertising campaigns, retarget visitors
and show personalised ads. These cookies are used only with consent where required.
Social Media Cookies
These cookies may be set by social media platforms when users interact with embedded content, share buttons or social media features.
6.3 Third-Party Cookies
Third-party cookies may be placed by analytics platforms, advertising networks, social media platforms,payment providers, fraud prevention tools, video or embedded content providers and customer support tools. The exact providers should be listed in the Cookie Settings panel after the final technical setup is confirmed.
6.4 Cookie Consent
When a user first visits the website, the user should be able to accept all cookies, reject non-essential cookies or manage preferences. Consent should be granular for non-essential cookie categories and should be stored as proof of user choice.
6.5 Managing Cookies Through Browser Settings
Users can also manage or delete cookies through browser settings. Disabling some cookies may affect
website functionality, including cart, checkout, login or preference features.
6.6 Cookie Table Requirement
The website should maintain an updated cookie table including cookie name, provider, purpose, category, duration and first-party or third-party status. This list should be generated after the final tools and tracking
services are confirmed.
7. Cookie Banner and Consent Preference Copy
7.1 First Layer Banner
Suggested Cookie Banner Text
We use cookies to make our website work, improve your shopping experience, analyse traffic and, with your consent,
personalise content and advertising. You can accept all cookies, reject non-essential cookies or manage your
preferences.
Suggested buttons: Accept All | Reject Non-Essential | Manage Preferences. A visible link to the Cookie Policy should be included.
7.2 Preference Centre Copy
| Category | Description | Status |
|---|---|---|
| Strictly Necessary Cookies | Required for website functionality, cart, checkout, security and consent management. These cookies cannot be disabled. | Always active |
| Functional Cookies | Help us remember your preferences and provide enhanced features. | Optional |
| Analytics Cookies | Help us understand how visitors use our website and improve performance. | Optional |
| Marketing Cookies | Allow us and selected partners to personalise advertising, measure campaigns and create relevant audiences. | Optional |
Suggested buttons in the preference centre: Save Preferences | Accept All | Reject Non-Essential.
8. Returns, Refunds and Exchanges Policy
Last updated: [●]
Christopher aims for every piece to be received and experienced with care. If a customer is not satisfied with a purchase, the customer may request a return in accordance with this policy and applicable law.
8.1 Return Period
EU consumers have the right to withdraw from an online purchase within 14 days from delivery without giving any reason. To start a return, the customer should contact[returns@christopheritaly.com] and include order number, full name, email used for purchase, item to be returned, optional reason for return
and photos where relevant.
8.2 Return Conditions
Returned items must be unused, unworn, in original condition, with all tags and labels attached, with dust bags, boxes, packaging, authenticity cards and
accessories, and without stains, scratches, odours, sole wear,
excessive creasing or damage. Shoes must be tried on indoors on a clean, soft surface. Bags and leather goods must be handled with care and returned with protective packaging intact.
8.3 Items That Cannot Be Returned
Returns may not be accepted for personalised items, made-to-order items, customised products, products damaged by misuse or improper handling, sealed goods not suitable for return for hygiene reasons once unsealed or products returned after the applicable period. This does not affect mandatory consumer rights
for defective or non-conforming goods.
8.4 Return Shipping
Unless otherwise required by law or unless the item is defective, customers may be responsible for return shipping costs. Customers should use a tracked and insured shipping service. Christopher is not responsible for returns lost or damaged in transit due to inadequate shipping arrangements chosen by the customer.
8.5 Refund Timing
Once the returned item is received and inspected, Christopher will notify the customer of approval or
rejection. Approved refunds will be processed to the original payment method. Christopher may withhold refund until the goods are received back or until proof of return shipment is provided, where legally
permitted.
8.6 Deductions
Christopher may reduce the refund if the product has lost value due to handling beyond what is necessary to inspect the nature, characteristics and functioning of the product. Examples include worn soles, scratches,stains, perfume or odours, missing packaging, damaged box, removed tags, signs of outdoor use or leather damage caused by mishandling
8.7 Exchanges
Size or colour exchanges may be available subject to stock. If the requested replacement is unavailable,Christopher may offer a refund or alternative solution.
8.8 Defective or Incorrect Items
If a customer receives a defective, damaged or incorrect item, the customer should contact Christopher within a reasonable time and provide photos. If the issue is confirmed, Christopher will offer remedies required by law, which may include repair, replacement, price reduction or refund.
9. Shipping Policy
Last updated: [ ]
9.1 Shipping Destinations
Christopher ships to selected countries listed at checkout. If a destination is not available, customers should contact Customer Care.
9.2 Processing Time
Orders are usually processed within [1-3 business days], excluding weekends, Italian public holidays, peak periods, product launches and private sales. Processing time is separate from delivery time.
9.3 Estimated Delivery Time
| Destination | Estimated delivery time |
|---|---|
| Italy | [●] business days |
| European Union | [●] business days |
| United Kingdom | [●] business days |
| United States | [●] business days |
| Middle East | [●] business days |
| Rest of world | [●] business days |
9.4 Shipping Costs
Shipping costs are calculated at checkout based on destination, delivery method and order value. Free shipping may be offered for selected destinations or order thresholds.
9.5 Customs, Duties and Taxes
For deliveries outside the European Union, customs duties, import VAT, brokerage fees or local taxes may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility. Christopher is not responsible for delays caused by customs authorities.
9.6 Order Tracking
Once an order has shipped, the customer will receive a confirmation email with tracking information where
available.
9.7 Failed Delivery
If delivery fails due to incorrect address, refusal, absence, customs non-payment or failure to collect, the parcel may be returned to Christopher. Additional costs may be deducted from the refund or charged before
reshipment where legally permitted.
9.8 Damaged Parcels
If the parcel appears damaged upon delivery, the customer should document the condition with photos and contact Customer Care as soon as possible. Packaging should not be discarded until the issue is resolved.
10. Legal Notice and Company Information
Website owner and operator:
| Trading Name | Christopher |
|---|---|
| Registered Office | Via della Spiga 48, 20121 Milano MI, Italy |
| VAT / Tax ID | [●] |
| Company Registration Number | [●] |
| REA Number | [●] |
| Share Capital | [●] |
| General Email | info@christopheritaly.com |
| Customer Care | customer-care@christopheritaly.com |
| Privacy Contact | privacy@christopheritaly.com |
| Returns | returns@christopheritaly.com |
| PEC | [●] |
All content on the website is protected by intellectual property laws. Any unauthorised use, reproduction,distribution or commercial exploitation is prohibited.
11. Product Disclaimer
Last updated: [●]
Christopher products are crafted using premium materials and refined manufacturing techniques. Variations in colour, grain, texture, finish and shape may occur, especially in natural leather and artisanal products. These variations are part of the identity of the product and should not be considered defects.
Christopher products are crafted using premium materials and refined manufacturing techniques. Variations in colour, grain, texture, finish and shape may occur, especially in natural leather and artisanal products. These variations are part of the identity of the product and should not be considered defects.
11.1 Natural Materials
Leather may show tonal variations, natural grain, small pores, slight marks, texture differences and changes over time. These features make each product unique.
11.2 Colour Accuracy
Christopher makes reasonable efforts to display colours accurately. However, the colour shown on a device may vary due to screen settings, lighting and photography conditions.
11.3 Wear and Ageing
Luxury leather goods and footwear naturally evolve with use. Creasing, softening, patina, minor tonal
changes and signs of wear may occur over time.
11.4 Care Responsibility
Customers are responsible for following product care instructions. Christopher is not responsible for damage caused by improper use, storage, cleaning, exposure to water, heat, direct sunlight, oils, perfumes, cosmetics,alcohol-based products or abrasive surfaces.
12. Product Care Guidelines
12.1 Caring for Leather Goods
- Avoid prolonged exposure to water, humidity and direct sunlight.
- Avoid contact with oils, perfumes, cosmetics and alcohol-based products.
- Store the item in its dust bag when not in use.
- Keep away from heat sources.
- Avoid overfilling bags.
- Clean gently with a soft, dry cloth.
- Do not use aggressive detergents, solvents or unsuitable cleaning products.
12.2 Caring for Footwear
- Try shoes on soft, clean surfaces.
- Avoid rain, mud and abrasive surfaces where possible.
- Use appropriate shoe trees where suitable.
- Allow shoes to dry naturally away from heat.
- Rotate use to preserve shape.
- Consult a professional leather specialist for cleaning or restoration.
12.3 Storage
Products should be stored in a cool, dry place. Plastic bags or airtight containers should be avoided where they may trap moisture.
12.4 Professional Care
For delicate materials or stains, Christopher recommends contacting a professional leather care specialist.
13. Accessibility Statement
Last updated: [●]
Christopher is committed to making its website accessible and user-friendly for all customers. Christopher aims to improve accessibility by working towards recognised accessibility standards and continuously reviewing the website experience. If a user experiences difficulty accessing any part of the website or needs assistance placing an order, the user may contact [accessibility@christopheritaly.com]. The request should include the page or feature affected, the device and browser used, a description of the issue and contact details. Christopher will make reasonable efforts to assist the user and improve accessibility.
Christopher is committed to making its website accessible and user-friendly for all customers. Christopher aims to improve accessibility by working towards recognised accessibility standards and continuously reviewing the website experience. If a user experiences difficulty accessing any part of the website or needs assistance placing an order, the user may contact [accessibility@christopheritaly.com]. The request should include the page or feature affected, the device and browser used, a description of the issue and contact details. Christopher will make reasonable efforts to assist the user and improve accessibility.
14. Model Withdrawal Form
15. Customer Care Page Copy
For assistance with orders, sizing, shipping, returns, exchanges or product care, customers may contact
Christopher Customer Care.
- Email: [customer-care@christopheritaly.com]
- Returns: [returns@christopheritaly.com]
- Privacy: [privacy@christopheritaly.com]
- Address: Via della Spiga 48, 20121 Milano MI, Italy
Christopher aims to respond within [24-48 business hours]. Customers should include their order number when contacting Christopher about an existing purchase.
16. Internal GDPR Processing Matrix
This internal matrix should be maintained by Christopher and updated whenever new tools, processors, countries, marketing channels or operational processes are introduced.
| Processing Activity | Personal Data | Legal Basis | Retention |
|---|---|---|---|
| Order Fulfilment | Name, address, email, phone, order details | Performance of a contract | Legal/tax period and claims period |
| Payments | Payment confirmation, transaction ID, fraud indicators | Contract / legal obligation / legitimate interest | Legal/tax period and security period |
| Shipping | Name, address, phone, order info | Performance of a contract | Delivery period plus claims period |
| Customer Support | Messages, photos, order info | Contract / legitimate interest / legal obligation | Support period plus claims period |
| Newsletter | Email, consent record, preferences | Consent where required | Until unsubscribe plus consent proof period |
| Analytics | Cookie ID, device, usage data | Consent where required | According to cookie tool settings |
| Retargeting | Cookie ID, browsing events, audience signals | Consent where required | According to ad platform and cookie settings |
| Fraud Prevention | IP, transaction data, risk signals | Legitimate interest / legal obligation | Necessary security and claims period |
| Accounting | Invoice and order data | Legal obligation | Statutory retention period |
| Legal Claims | Order data, correspondence, evidence | Legitimate interest / legal obligation | Applicable limitation period |